• Identify conflict and what it means to you
• Respond appropriately to a variety of conflict behaviours and styles
• Develop a set of skills and approaches suited to you for your successful interaction

The $75 course entitles you to:

• Six lessons based on a common conflict scenario. In each lesson you will find what you need to learn to respond to conflict in ways that are good for you. 
• On-line access to the instructor for course related feedback
• One year's access to our Library containing book reviews, articles and links to valuable resources
• One year's access to our on-line Forum where you can discuss topics of interest

Each lesson follows an established four step pattern designed to help you learn the theory and apply it to your situation in real time:

Scenario Observations. A question and answer approach is used to discover different ways of handling the conflict.

Insight. Reflect on the approach you would normally take in this type of situation and what else you could do that would result in a better outcome for you.

Experiment.  Formulate a short-term goal specific to your needs. Make it clear, realistic and achievable.  The idea here is to try an alternative, however small the step may be.  Remember, this is to help you in you life so we help you craft the step you can take.  It should be a step outside your comfort zone but not so far outside that it prevents you from even trying to achieve it.

Journal.  After you have had an opportunity to try out your alternative approach, complete a reflective journal entry where you record your observations, experiences reflections, analysis and learning.  While all steps in the process are important, the Journal is the most beneficial to you in helping you integrate what you have learned.  The size of the step is not important.  What is important is that you take the step.

Course Outline:

1.   Responding to Conflict
2.   The Conflict Narrative
3.   Conflict Interaction - The Conflict Cycle
4.   What We Think and Feel
5.   The Rights and Wrongs of Conflict
6.   Perception and Reality

Click here to buy your Personal Skills Development Course now.